Safety

Talking openly only works if it's safe. Here's how we approach safety, and what to do if something goes wrong.

1. Host verification

Before taking calls, every host records a voice audition and completes KYC — PAN, bank account details and a signed partner agreement — which our team reviews before approving them. Hosts also get in-app learning modules on empathetic, non-judgmental listening. Hosts can be suspended or removed at any time for breaking our Community Guidelines.

2. Leave, report or block — anytime

• You can end any call or leave any live audio room instantly, with no explanation needed.
• Users can report or block a host from the Talk Yaaro app.
• Hosts can block a user from the Talk Yaaro Partner app, choosing a reason. A blocked user can no longer call or chat with that host.
• In a live audio room, the host can remove anyone who breaks the rules — a removed person can't rejoin that room.
• Our team reviews reports and blocks and can remove content, suspend accounts, or ban them permanently.

3. Call, chat and room privacy

Calls and live audio rooms are routed live through secure real-time voice servers and are never recorded or transcribed. Hosts see your nickname — never your phone number.

Chat messages are stored so you and the host can see your conversation. Every message is checked automatically before it is sent: phone numbers, links, social media IDs and abusive language are blocked, for users and hosts alike.

In a live audio room, everyone in the room hears whoever is speaking, and people in the room see the nickname and avatar of anyone who raises their hand or speaks. See our Privacy Policy for details.

4. What not to share

Protect your privacy: avoid sharing your full name, phone number, address, workplace, UPI ID or social media handles on a call, in a chat or in a live audio room.

5. Zero tolerance

Harassment, threats, hate speech, sexual content directed at another person, fraud, or attempts to move a conversation off-platform to contact someone directly are all grounds for an immediate ban.

6. If you're in crisis

Talk Yaaro is peer support, not an emergency or medical service. If you or someone else is in immediate danger, please contact local emergency services (112), or call Tele-MANAS at 14416, India's 24/7 mental health helpline.

7. Minors

The Service is for users 18 and older. If we become aware that an account belongs to a minor, we will remove it.

8. Contact our safety team

To report something urgent, message us on WhatsApp at +91 98718 44100 or email support@talkyaaro.com. Include the host or user nickname and the time of the call, chat or room.