Refund & Cancellation Policy

This policy explains how you pay for calls on Talk Yaaro, how refunds for coin purchases work, and what to do if a call goes wrong. It forms part of our Terms of Service.

1. Pricing: coins and per-minute rates

• Calls are paid for with coins. You buy coins as one-time packs in the app's coin store — there is no subscription.
• Coin packs and their prices are shown in the coin store before you buy. Larger packs may include bonus coins, so the price per coin varies by pack.
• Each host has their own per-minute rate, shown in coins on their profile before you call. Rates depend on the host's level and currently range from 15 to 25 coins per minute.
• Gifts you choose to send during a call cost the number of coins shown on the gift.
• Coins can only be used in Talk Yaaro. They have no cash value and cannot be transferred to another account.

2. How calls are billed

• Billing starts only when the host answers. You are not charged for calls that are not answered, that the host declines, or that you cancel before they pick up.
• Once connected, a call is billed per started minute: the duration is rounded up to the next full minute, with a minimum of 1 minute. For example, a call lasting 2 minutes 10 seconds is billed as 3 minutes.
• You need at least one minute's worth of coins to start a call. If your balance runs out, the call ends automatically.
• You can end a call at any time; billing stops when the call ends.

3. Refunds for coin purchases on Google Play

Coins bought in the Android app are sold through Google Play, and Google processes the payment. Refunds for these purchases follow Google Play's refund policy:

• Within 48 hours of buying, you can usually request a refund directly from Google Play.
• After that, contact us (details below) with your Google Play order number (it starts with “GPA.”) and we will review your request.
• If a purchase is refunded, the coins from that purchase are removed from your balance.

If you paid for coins using any other payment method we offer, contact us. Approved refunds go back to the original payment method, usually within 5–7 working days depending on your bank.

4. Failed, dropped or disputed calls

If a call connected but you couldn't hear the host, it dropped straight away, or you think you were charged incorrectly, contact our support as soon as possible with the host's name and the date and time of the call. We'll check the call record, and if the charge was wrong we'll credit the coins back to your Talk Yaaro balance.

5. Unused coins

Unused coins are non-refundable and cannot be exchanged for cash, except where the law requires otherwise or as described in section 3. Free or bonus coins have no cash value. If you delete your account, any remaining coins are forfeited — see Delete Account & Data.

6. Cancellation

There is no subscription to cancel — every coin pack is a one-time purchase, and you are only ever charged for coins you choose to buy.

7. Hosts

This policy covers callers' coin purchases. Host earnings and UPI payouts are covered by the Talk Yaaro Partner Agreement.

8. Contact

• Email: support@talkyaaro.com
• WhatsApp: +91 98718 44100

If you're not satisfied with how we handled a complaint, you can contact our Grievance Officer — see section 13 of our Privacy Policy.