Terms of Service

By using Talk Yaaro (the “Service”), you agree to these terms.

1. Eligibility

You must be at least 18 years old to use the Service. By creating an account or starting a call, you confirm that you meet this requirement.

2. Not a medical or crisis service

Talk Yaaro provides peer listening and emotional-support conversations — not therapy, counselling, or medical advice. Hosts are verified community members, not licensed mental health professionals. If you are in crisis or immediate danger, please contact emergency services or call Tele-MANAS at 14416.

3. Acceptable use

You agree not to, while using the Service:

• Harass, threaten, or abuse hosts or other users.
• Share content that is illegal, hateful, or sexually exploitative.
• Record calls or live audio rooms, or try to identify or contact other users outside the app — including by sharing phone numbers, links or social media IDs in chat.
• Impersonate a listener, staff member, or another user.

Violating this may result in an immediate, permanent ban from the Service and, where required by law, a report to the relevant authorities.

4. Anonymity

Hosts see your nickname, not your phone number, and call audio is never recorded. But anonymity is not absolute: we hold your phone number (unless you use guest mode), and we keep call records and records tied to safety reports — as described in our Privacy Policy.

5. Coins & payments

Calls, chat messages and gifts are paid for using coins, purchased as one-time packs through Google Play — there is no recurring subscription. Each host's per-minute rate is shown before you call; once a call connects it is billed per started minute, with a minimum of 1 minute. Each chat message you send costs a few coins; host replies are free. Listening in a live audio room is free. Unused coins are non-refundable except where required by law. Refunds for purchases and disputed calls are covered by our Refund & Cancellation Policy.

6. Limitation of liability

The Service is provided “as is.” To the fullest extent permitted by law, Talk Yaaro is not liable for the conduct of listeners or other users, or for outcomes of conversations that take place through the Service.

7. Termination

We may suspend or terminate access to the Service for violations of these terms or our Community Guidelines. You can delete your account at any time — see Delete Account & Data.

8. Governing law

These terms are governed by the laws of India.

9. Changes

We'll post updates to these terms on this page with a revised “last updated” date.